mommysofly's profile

Tutor

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2 Messages

Mon, Dec 11, 2017 5:35 PM

Closed

Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me, but she would be "just as concerned". Save me the call center language and help. Please contact me ASAP, or give me the number to corporate so a REAL manager or director can help. 

Community Support

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6.7K Messages

4 y ago

@mommysofly Yes, I can someone follow up with you. Please private message me your name, address and call back number. We want to help resolve your concerns as quickly as possible, so once I have your contact information someone will be following up withing 24-48 business hours.

Contributor

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2 Messages

4 y ago

DL has the worst customer service out of the entire AT&T company. Their reps lack serious training and are limited to their scripts. My 2 year contract doesn’t end till 04/2018 but I’ll try everything to cancel now. [Edited to comply with Guidelines]

Community Support

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6.7K Messages

4 y ago


@FedupwithDL I am sorry to hear you had a poor experience with our Customer Care Specialist. I will send this feedback to the leadership of that team, this is the type of experience AT&T wants to provide to our customers. I would love to assist you with any concerns / issues you have. Can you please send me a private message with your name, address, call back and a description of your concerns?

Contributor

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1 Message

3 y ago

I don't think they are accredited and they truly do not care about customer satisfaction. I am floored with the con man routine they are allowed to get away with. I will be trying to file A bbb complaint about ATT  and fully expect to get nowhere but its worth a try. I urge everyone to try as well.  This kind of lying to people just should not be allowed or legal. Its deceptive and bait and switch. You could try here 

https://www.bbb.org/us/ga/atlanta/profile/long-distance-phone-service/att-0443-7935/customer-reviews

 

Not sure if thats the right listing. I plan on spending my day figuring this all out. Good Luck to you. 

Community Support

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6.7K Messages

3 y ago

@elizabethdyt  Hello. My apologies for any issues that you are having . If you would , please click on my user name, then click "Send PM" and send me your name, address, account number and best phone number to contact you at. Would also like to know what the issue is so that I can work to assist in resolving it. Thank you

Contributor

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2 Messages

3 y ago

Digitalife is JUNK! I’m filing a complaint with the BBB and a lawsuit!!! I’ve been ripped off paying $59.00 every month for 4 years!  The equipment is old & outdated! The camera couldn’t spot a flea! Try to cancel and they’ll disconnect you! 

Community Support

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6.7K Messages

3 y ago

@Nothappy5 - Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue.

New Member

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1 Message

6 d ago

I just realized that ATT has been charging me for 19 months an additional at the rate of $68 a month for a total of $1292. For a line that I have never used. Their rationale is that because I was not due for a new phone that line was added to the plan. What kind of explanation is that. I will sue ATT to give me back my money. If you owe them $1 they will not hesitate to terminate your line or report you to a credit bureau. This is insane.

JefferMC

ACE - Expert

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26.7K Messages

6 d ago

@jcnzamba the forum you posted to is for a Home Security service and equipment, not Wireless.  As this is a three year old thread, and your reply unrelated to it, I am going to close it.

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