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honeyorchid3's profile

Tutor

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3 Messages

Mon, Feb 25, 2019 11:07 PM

Credit

To Whom It May Concern,

 

I purchased a phone back in 2016 via promotional deal of buy one get one free. The deal included a credit of $25/month after first 4 months. I didn't receive the promotional offer on my bill, which totals to $750 in credits. I have been every month since 2016 and I have been told that a case needed to be open and someone will contact me when the issue is resolved. I spoke with Tori and Mr Makoni 2/24/2019 for 3 hours and they both lied to me the entire conversation. At this point, I'm considering switching to another mobile carrier if this issue isn't resolved.

Community Support

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6.9K Messages

3 y前

@honeyorchid3  Hello. You posted this in the AT&T Digital Life Forum. Unfortunately, I do not have the knowledge to be able to assist you with this. Have you tried posting this in the wireless forum?

Tutor

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3 Messages

3 y前

Hello,

 

I haven't tried posting to the wireless board. I will try that and see if I get the help I need.

 

Thank you

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