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PoiZon17's profile



1 Message

Sat, Apr 20, 2019 7:39 PM


I have been a loyal customer with ATnT services since 2015. I got the security system through you all right after I was robbed. I’m currently going to move within the next month but you all aren’t trying to charge me a fee of $350 just to do so. That is ridiculous when the cancellation fee is around $380.  So in other words you all would rather a loyal customer cancel your services than to waive or even lower the cost of the moving fee. If you think about it you all would be losing money if I cancel my services AND you would be losing a loyal customer. This doesn’t make sense. NOBODY charges this amount of money to transfer any type of services. What happened to ATT thanks or ATnT loyalty?

Community Support


6.9K Messages


@PoiZon17  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to work thru some different options for you. Thank you.

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