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New Member

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1 Message

Thu, Jan 30, 2020 5:48 PM

Combined services Customer service - ignore or hang up call instead of resolve dispute?

Is it AT&T customer service policy’s standard operating practice to not return calls left to their voicemail accounts or to hang up on a customer during a resolution call rather than to discuss/resolve the dispute? 3 phone calls...no assistance!

Community Support

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6.9K Messages

3 y前

@Arammel Hello. My apologies that this happened to you. It is not our practice. Would you be able to tell me for which service this is regarding? I want to ensure that I get you to the correct place for assistance. Thank you

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