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cmymp1's profile



1 Message

Wed, Nov 7, 2018 8:28 PM

Card load problems

I have recently tried to load minutes to my clients AT&T virtual prepaid minutes phone card online at as I have been doing for the past year but my credit card appears to be being charged but the minutes won't add to the card.  I have tried three times and have three pending charges on my credit card for $40 each.  I used to be able to call the access number on the card (877-879-1867) and get to a customer service representative but that doesn't work anymore.  I called AT&T and have been told that it appears that there is no longer any live support for AT&T's virtual prepaid minutes phone card and that the only way to get support is to post on the Community Forum.  AT&T also gave me a new phone number (800-364-9292) for AT&T virtual prepaid minutes phone card but it appears to be completely automated.  Please let me know what I can do.  I need to add more minutes to my client's card as soon as possible.


Thank you,

Mike Petris

Community Support


6.9K Messages

4 y前

@cmymp1 Hello. You posted this in the AT&T Digital Life Forum. Unfortunately, I do not have the knowledge to be able to assist you with this. Have you tried posting this in the wireless forum?


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