Can't Pay Bill on the Website or the App
I have used Digital Life services for almost three years now and have always paid my bill either online or through the phone app. Starting in June 2016, I was getting an “error” message when I would hit the submit button on both the website and the app. This happened for several days on end, no matter what time of day I tried. I ended up having to call your service number, which took over 30 minutes to finally talk to someone, only for them to tell me that if I mailed in my payment, it would be late and I would be charged a $5 late fee or that I could make my payment over the phone, but there was also a $5 charge for that. I found this ridiculous seeing as the reason I wasn’t able to pay my bill on time as I have every single month for the past 3 years is because neither YOUR site nor YOUR app was working properly! I did eventually have someone waive the $5 fee for me and I made my payment over the phone.
Now July is here and I once again tried to make my payment on both the website and the app and, once again, I’m receiving an “error” message when I try to submit my payment.
I have requested paper statements from here on out via my online account (which I can access just fine), but for this month, I want you to be aware of the problem and I would like this to be rectified. I spent another 15 minutes on hold today when I tried to notify you of the problem via a telephone call before I finally just hung up and decided to mail in my payment, even though I don’t have a coupon because I receive electronic statements.
What is the point of having the website or the app if I can’t submit my payment on either one? Will this affect my safety if an emergency arises and I have to use the app to notify you to send help?
I have loved my services through AT&T up until the past two months, but not being able to pay your bill is a major problem. I recently had to switch my cable/internet services from AT&T Uverse to Xfinity for the same type of unreasonable customer service. I would appreciate some type of resolution to the online/app billing problem or else I will have to switch to Comcast/Xfinity for my alarm services as well