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blottcommom's profile

Contributor

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1 Message

Fri, Dec 6, 2019 9:01 PM

Cannot cancel digital life

Hi - I've tried to cancel my account for quite some time now.. I have mailed, called, and gone online to cancel my account and I can't reach anyone that will help me OR follow through on what they said they'd do. When I've called and can't get through, I'm on hold forever, and I eventually have to hang up bc I work full time.  It's more than frustrating.  I saw that multiple users have had problems cancelling, so I thought maybe a service agent would respond and let me DM them to fix this - like a few others in the community have done?  I'm HOPEFUL that someone can help me? Thanks so much - in advance.

 

Community Support

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6.9K Messages

3年前

@blottcommom  Hello. My apologies that you have had this issue. If you would please click on  my user name and then click "Send PM" to send me a private message with your name/account number/address and best contact phone number, I will have a specialist reach out to you directly. Thank you

Contributor

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1 Message

3年前

Just like the original poster, I spent months trying to get this account closed.  Eventually I would get a non native english speaker who would tell me that it was cancelled and then a few weeks later I would get another bill.  Rinse and repeat.  Now I have started getting threatening letters.  Calls to ATT loyalty have gotten me no response, I am just told they don't have anything to do with the "digital life service" and they give me the phone number in India again.  It is time for someone to put a stop to this nonsense and I assure you I have no attention of paying any more money to this alarm company.   I have ATT internet service, home phone service, Directv and 9 wireless lines with ATT at the moment.  If I don't get some satisfaction on this issue that will be changing.  Other users need to know that this alarm thing is NOT part of ATT.

 

Community Support

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6.9K Messages

3年前

@ggeddings   Hello. I have received your private message and responded back to you. Thank you

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