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Contributor
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2 Messages
Cancelled service and still getting a bill
I cancelled my service in December and was aggressively pushed to keep my service since I was no longer under a contract, they even offered to half my bill ! BUT I said no thanks and did in fact received a confirmation email about my cancelled service (saved !)
in jan I received collection calls regarding my bill with AT&T Digital Life - since over a month I’m getting these calls and email from them threatening to shut my service off?! It has been off since I canceled it! Today I decided to call them about it, kept getting the run around because I couldn’t verify my super secret account password, provided address name everything else- pin code to cancel alarm blabla- they can’t provide Info service without.
Responses
ATTDigitalLifeCS
Community Support
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6K Messages
2 years ago
@Davisdo Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue.Thank you
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Davisdo
Contributor
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2 Messages
2 years ago
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ATTDigitalLifeCS
Community Support
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6K Messages
2 years ago
@Davisdo You have to be logged into the forum to send a private message. My user name is ATTDigitalLifeC
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Onyekachi
Contributor
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3 Messages
2 years ago
They are frauds. I will never advice anyone to use them. Do not use them at all. Even xfinity is better. What is a $410 bill. Like are you serious? Never ever use them. Ever. Be warned.
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ATTDigitalLifeCS
Community Support
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6K Messages
2 years ago
@Onyekachi Hello. If you are having an issue, I would be happy to assist in trying to resolve it for you. I would need you to click on my user name and then click "Send PM" to send me a private message with your name, account number, address , and best phone number and I will do what i can to assist in resolving. Thank you
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Onyekachi
Contributor
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3 Messages
2 years ago
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Shacal228
Contributor
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1 Message
2 years ago
I am having he exact same problem. I cant get anywhere with customer service.
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ATTDigitalLifeCS
Community Support
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6K Messages
2 years ago
@Shacal228 Hello. If you are having an issue, I would be happy to assist in trying to resolve it for you. I would need you to click on my user name and then click "Send PM" to send me a private message with your name, account number, address , and best phone number and I will do what i can to assist in resolving. Thank you
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