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Contributor

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2 Messages

Fri, Feb 8, 2019 7:03 PM

Cancelled service and still getting a bill

I cancelled my service in December and was aggressively pushed to keep my service since I was no longer under a contract, they even offered to half my bill ! BUT I said no thanks and did in fact received a confirmation email about my cancelled service (saved !)

in jan I received collection calls regarding my bill with AT&T Digital Life - since over a month I’m getting these calls and email from them threatening to shut my service off?! It has been off since I canceled it! Today I decided to call them about it, kept getting the run around because I couldn’t verify my super secret account password, provided address name everything else- pin code to cancel alarm blabla- they can’t provide Info service without. 

Responses

Brand User
ATTDigitalLifeCS

Community Support

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6K Messages

2 years ago

@Davisdo  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue.Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

What is your user name?
Brand User

Community Support

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6K Messages

2 years ago

@Davisdo  You have to be logged into the forum to send a private message. My user name is ATTDigitalLifeCS. Click on my user name and then click "Send PM"

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

They are frauds. I will never advice anyone to use them. Do not use them at all. Even xfinity is better. What is a $410 bill. Like are you serious? Never ever use them. Ever. Be warned. 

Brand User

Community Support

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6K Messages

2 years ago

@Onyekachi   Hello. If you are having an issue, I would be happy to assist in trying to resolve it for you. I would need you to click on my user name and then click "Send PM" to send me a private message with your name, account number, address , and best phone number and I will do what i can to assist in resolving. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Frauds.. RUN IF YOU CAN>>>>> RUN RUN RUN.

Contributor

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1 Message

2 years ago

I am having he exact same problem. I cant get anywhere with customer service. 

Brand User

Community Support

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6K Messages

2 years ago

@Shacal228    Hello. If you are having an issue, I would be happy to assist in trying to resolve it for you. I would need you to click on my user name and then click "Send PM" to send me a private message with your name, account number, address , and best phone number and I will do what i can to assist in resolving. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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