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Falsebill's profile

Contributor

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1 Message

Sat, Feb 16, 2019 11:51 PM

Cancellation for Digital life but charged

I called Jan.17th to cancel my DigitalLife. We had a credit on the account. The lady tried to give me a $15 discount to stay. I decline and wanted my service cancelled.

 

February comes and we receive a bill for normal amount. I call and explain that I wanted my service cancelled last month. They  looked into my account and stated that I requested to “cancel my account because I didn’t use the service”. They told me that I accepted the discount and you would have to pay the bill. I explained that I didn’t accept the discount. I asked to speak with a supervisor. I spoke with Alejandra (supervisor).

 

I explained the situation thinking that intelligence would kick in. NO! She continued to say that the bill was valid and that I would have to pay. I stated again that I didn’t accept the discount. I asked Alejandra, why would I accept the discount if I didn’t use the service? Plus, you didn’t even give me the discount. She said that the discount doesn’t start until after two billing cycles. 

 

I told her that I wanted to cancel my service but DigitalLife fail to cancel. I explained that I didn’t have control of a switch that I could cancel my service. I relied on them to cancel, but they failed. She still wanted me to pay the bill.

 

This has to be the worst customer service that I have ever seen. She knows that they company is wrong but will not help.

 

Now I have to wait 6 days before someone will call me back to explain it again.

 

Has anyone else had this trouble?

 

 

j.holmes

Scholar

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187 Messages

4年前

I have observed multiple complaints from customers attempting to cancel their service here in the forums.   Personally, each time I interact with Digital Life, I prefer to interact via Chat.  Thereby, I have a record of my interactions. I have encountered my share of mix-ups with Digital Life which I was able to resolve via filing a complaint with the BBB.  

 

Strongly advocate for chat so that you have documentation.  

Community Support

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6.9K Messages

4年前

@Falsebill - Hello. My apologies for the cancellation issues you are having. Please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue.

Tutor

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3 Messages

3年前

I too have been billed after cancellation for digital life services. The reason for cancellation is because they take every opportunity to bill additional fees for service. They called and harassed me about the charges saying they will continue to call even with my demands to stop calling. Upon cancellation i was informed that I will be receiving a refund but called for additional money and a late fee. I was no longer under contract and she tried to

tell me I was. This company is not att. 

Community Support

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6.9K Messages

3年前

@rjwoodgett Hello. My apologies for the cancellation issues you are having. Please click on my user name and then click "Send PM" to send me a message with your name, address, and  contact info , so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

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