Cancellation for Digital life but charged
I called Jan.17th to cancel my DigitalLife. We had a credit on the account. The lady tried to give me a $15 discount to stay. I decline and wanted my service cancelled.
February comes and we receive a bill for normal amount. I call and explain that I wanted my service cancelled last month. They looked into my account and stated that I requested to “cancel my account because I didn’t use the service”. They told me that I accepted the discount and you would have to pay the bill. I explained that I didn’t accept the discount. I asked to speak with a supervisor. I spoke with Alejandra (supervisor).
I explained the situation thinking that intelligence would kick in. NO! She continued to say that the bill was valid and that I would have to pay. I stated again that I didn’t accept the discount. I asked Alejandra, why would I accept the discount if I didn’t use the service? Plus, you didn’t even give me the discount. She said that the discount doesn’t start until after two billing cycles.
I told her that I wanted to cancel my service but DigitalLife fail to cancel. I explained that I didn’t have control of a switch that I could cancel my service. I relied on them to cancel, but they failed. She still wanted me to pay the bill.
This has to be the worst customer service that I have ever seen. She knows that they company is wrong but will not help.
Now I have to wait 6 days before someone will call me back to explain it again.
Has anyone else had this trouble?