Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
unknown12345's profile



1 Message

Tue, Jul 30, 2019 9:27 PM

Cancellation. By far the worst customer service.

I called and canceled my Digital Life service over a month ago. When I was on the phone with the rep to cancel, the service the rep never stated that there was any end balance due and I was under the impression that I was canceling before my next billing cycle. Two and a half weeks later I received a letter in the mail stating I was being sent to collections for nonpayment of an outstanding balance. I call back in to Digital Life to question the balance and get it resolved. The rep that I spoke with explained to me that no I did not cancel before my billing cycle that I actually canceled midway through my billing cycle. To which I then asked why am I being charged for a full month if I did not have the service for half of the billing cycle. The rep told me that my bill had not been finalized yet and that I should be receiving a finalized prorated bill in a few days. I then ask the rep if my bill has not even been finalized why am I receiving a letter that I am being sent to collections. The rep could not give me an answer to that. It has now been another two weeks I never received a final bill but yesterday I did receive another letter stating that I was being sent to collections only this time it included all the credit collectors information. I called Digital Life yet again this morning, to now be told by the reps that I spoke with today that the first rep should have told me about the outstanding balance (that would have prevented this whole situation) and that the other rep flat out lied to me. At this point I have spent over 4 hours on the phone between all of these phone calls. And the only thing the reps I spoke with today did for me was tell me they are sorry for my inconvenience but upon looking into your account the charges are valid and you have to pay the full amount and we will not prorate or wave any of the charges. Even though they openly admitted that information was withheld from me and that one of their employees lied to me.

Community Support


6.9K Messages

3 y前

@unknown12345  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.