Contributor
•
4 Messages
Bill balance dispute after Digital Life service cancelled
On Monday Jan 7th. I called to cancel my AT&T Digital Life service and a cancellation email received same day. The account is inactive since Jan. 7th so I am not able to access it online. Yesterday I spoke with a DL representative and was told they could NOT email a copy of a final bill since I was a PAPERLESS customer. Instead ta paper reprint of the bill can be sent at a fee of $5 (representative agreed to waive the fee). Today I received (3)three emails indicating "Regretfully, we cancelled your AT&T Digital Life service..." and some references to "collection agency". Unfortunately, I don't have a final bill yet and therefore NO confirmation of the service dates I am now being charged for. How can I get an email confirmation of the service dates ?
ATTDigitalLifeCS
Community Support
•
6.9K Messages
4年前
@novaluv Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you
0
0
novaluv
Contributor
•
4 Messages
3年前
Please have a specialist contact me since I am still being billed a balance of $5.33 which includes a $5 bill reprint fee that should have been credited per AT&T Representative during the February call. I was a paperless customer and the representative updated the account to paper billing for the purpose of ensuring I had a copy of the charges and credits initiated by AT&T to correct the billing.
0
0
ATTDigitalLifeCS
Community Support
•
6.9K Messages
3年前
@novaluv Hello. Please see the private message that I just sent you. Thank you
0
0