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novaluv's profile

Contributor

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4 Messages

Fri, Feb 8, 2019 11:19 PM

Bill balance dispute after Digital Life service cancelled

On Monday Jan 7th. I called to cancel my AT&T Digital Life service and a cancellation email received same day.  The account is inactive since Jan. 7th so I am not able to access it online.  Yesterday I spoke with a DL representative and was told they could NOT email a copy of a final bill since I was a PAPERLESS customer.  Instead ta paper reprint of the bill can be sent at a fee of $5 (representative agreed to waive the fee).  Today I received (3)three emails indicating "Regretfully, we cancelled your AT&T Digital Life service..."  and some references to "collection agency".   Unfortunately, I don't have a final bill yet and therefore NO confirmation of the service dates I am now being charged for.  How can I get an email confirmation of the service dates ?

Community Support

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6.9K Messages

4年前

@novaluv  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

Contributor

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4 Messages

3年前

Please have a specialist contact me since I am still being billed a balance of $5.33 which includes a $5 bill reprint fee that should have been credited per AT&T Representative during the February call.  I was a paperless customer and the representative updated the account to paper billing for the purpose of ensuring I had a copy of the charges and credits initiated by AT&T to correct the billing.

Community Support

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6.9K Messages

3年前

@novaluv   Hello. Please see the private message that I just sent you. Thank you

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