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Contributor

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1 Message

Mon, Sep 11, 2017 6:32 PM

Anyone else get the "run around" to cancel?

First of all, we loved the service when we had it. However we had to move, and that's when we had to deal with the awful customer service department. Getting through to someone takes a minimum of 10-15 minutes (on a good day) of being on hold before you get to an actual agent. Most of the time, they end up transferring you and you have to explain situation multiple times. We were told one thing and then got email and letters stating others. It took almost two months to resolve our issue. (And by resolve I mean me giving up because I'm sick of dealing with them.) I will not ever go through them for another security system in the future and will let everyone I know not to neither. They are a headache to deal with and the "customer service" does not "serve" their customers in any way shape or form. I'm curious who else has had to deal with this and their condescending customer representatives? We've been with AT&T for awhile, and if this is what it is coming to, I'm considering switching all of our cell phone and iPads to another user. (Someone who understands the customers issues and resolves them efficiently.)

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Brand User
ATTDigitalLifeCS

Community Support

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6K Messages

2 years ago

@snyderfam - Hello, I am sorry to hear about your issue.  I am certain something was lost in translation as it relates to 3G coverage for your system, and I am happy to take a look at the charges you are disputing.  Please click my name and select 'Send PM' to send a private message with your name, account number, email, and phone number.  Thanks!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Where is your name?

 

Brand User

Community Support

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6K Messages

2 years ago

@snyderfam  Hello. I recevied your private message and have responded. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Jalisa ***

email:  ***

 

I received a letter from AT&T Mobility, about an outstanding bill for $368.37.  First of all, I would like to say I do not have mobility service with AT&T, now or never.  

 

I had Direct TV service with AT&T, and I paid the last bill and returned the required products and I have the receipts to prove it.  

 

I had AT&T Digital Security service with AT&T, in which I paid the last amount that was owed for $91.48 on February 13, 2019.

 

This past year due to unforeseen financial hardship, my AT&T Digital Security account was past due.  My family and I suffered 2 deaths within a week of each other, in July, 2018.  Unfortunately we had to assist with funeral arrangements and other costs, for my mother's sister and brother, who both had a massive heart attack, and did not have any insurance.  

 

Also, we had to move from the rental property we were living in, due to the landlord wanted to sell the property to a relative.  (***, Sauk Village, IL.  60411).  We had to move out by February, 2019.  My AT&T Digital Life service was terminated by AT&T due to non-payment, in January, 2019. I did not cancel my service at no time.  I did however, had every intentions of transferring my service to our new residence, but was told by an AT&T Representative that my service had been cancelled.  During this process, I did pay the outstanding past due balance of $91.48 that was owed to AT&T Digital Life Security, to bring my account up to date.   

 

I am in awe that AT&T is trying to make me pay for "AT&T Mobility" service that I don't have.  

 

I work part-time and have not other financial resources.  I paid my bills consistently for my Direct TV, and AT&T Digital services, until I got behind with my Digital Services as I explained above.  

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Brand User

Community Support

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6K Messages

2 years ago

@Henri5740  Hello.  If you would please click on my user name and then click "Send PM" to send me a private message with your name, address and phone number, I can take a look at your Digital Life account to see if there are any outstanding charges on the account and what they are for.  Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Henrietta ***** *****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Brand User

Community Support

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6K Messages

2 years ago

@Henri5740  Hello. Your posts are being edited for customer privacy as you are posting your personal information in a public forum. Please click on my user name and then click "Send PM" to send me a private message with your information. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

My wife has been trying to restore land-line service to our home and retain our phone number. She has kept track of about 11 hours of phone calls with AT&T, speaking with as many as 7 people per call. They take her info, listen, then pass her on to another rep - all who promise to resolve her problem. We don't know what to do next.

Brand User

Community Support

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6K Messages

2 months ago

@Timrail Hello. My apologies for any issues that you have had. You posted this in the Digital Life forum which is home security and automation. Unfortunately, I am not able to assist you with land line service and I cannot move your post to the correct forum as you responded on a different post.... I would suggest posting in the correct forum and the moderator there will see it and be able to assist you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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