Is the $300 Reward Card a scam?
In April of 2019 I had fiber optic internet 300 installed in my new home. I have no complaints about it – it delivers as advertised! It worked great with YouTube TV. Last month (June 2020) I received a mailer with an offer to “Get a $300 AT&T Visa Reward Card when you sign up for AT&T TV.” The offer was addressed to me by name and said “We’re so happy to have you as a customer and we want to introduce you to AT&T TV, the best of live TV and On-Demand. Now you can get HBO Max included for a year when you sign up for AT&T TV. Plus, get a $300 AT&T Visa Reward Card with a qualifying AT&T TV package.” I went to the local AT&T store and talked to them about this. Afterwards, I did some research to find out more about the TV package. The next day, (June 9) I went back and signed up for the Xtra package. I also upgraded my internet speed to 1 gig. Then came the problems. I checked online at rewardcenter.att.com got a message that said, in part “Watch for an email (or letter) with the claim number. You should receive it within 6 weeks of service activation.” When I did not receive a claim number after 7 weeks, I called to find out why. I was told that the reward card was only for new AT&T customers. I thought I was a new customer, but it turned out I wasn’t because I had AT&T fiber optic internet. I was told that information was in the fine print of the offer. (I couldn’t find it!) And now I wonder why they sent me a mailer, addressed to me by name, indicating I’m a customer, and telling me about a $300 reward card! And – I have received 2 additional mailers, mailed to me by name, making the same offer! It does not make any sense!