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Sat, Aug 1, 2020 2:39 PM

Is the $300 Reward Card a scam?

In April of 2019 I had fiber optic internet 300 installed in my new home. I have no complaints about it – it delivers as advertised! It worked great with YouTube TV. Last month (June 2020) I received a mailer with an offer to “Get a $300 AT&T Visa Reward Card when you sign up for AT&T TV.” The offer was addressed to me by name and said “We’re so happy to have you as a customer and we want to introduce you to AT&T TV, the best of live TV and On-Demand. Now you can get HBO Max included for a year when you sign up for AT&T TV. Plus, get a $300 AT&T Visa Reward Card with a qualifying AT&T TV package.” I went to the local AT&T store and talked to them about this. Afterwards, I did some research to find out more about the TV package. The next day, (June 9) I went back and signed up for the Xtra package. I also upgraded my internet speed to 1 gig. Then came the problems. I checked online at got a message that said, in part “Watch for an email (or letter) with the claim number. You should receive it within 6 weeks of service activation.” When I did not receive a claim number after 7 weeks, I called to find out why. I was told that the reward card was only for new AT&T customers. I thought I was a new customer, but it turned out I wasn’t because I had AT&T fiber optic internet. I was told that information was in the fine print of the offer. (I couldn’t find it!) And now I wonder why they sent me a mailer, addressed to me by name, indicating I’m a customer, and telling me about a $300 reward card! And – I have received 2 additional mailers, mailed to me by name, making the same offer! It does not make any sense!


Brand User

Community Support


147.6K Messages

7 months ago

Hello, @MikeG0928


Thanks for reaching out, we hear you and understand your frustration. What your seeing is a general practice that many companies engage in. Where they send advertisements to both new and existing customers in a given area in order to drive up sales and subscriptions. You have the option of ignoring the ads.


While we do not have the option of stopping the mailers to your home. If you are also getting a lot of email advertisements, that can be controlled. You can log into your My AT&T and uncheck where it says receive promotions and offers from AT&T.


If you need help with any of your AT&T services, let  us know so that we may further assist.


Charles O. AT&T Community Specialist



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