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Sunday, January 9th, 2022 2:52 AM

While digging a hole in my front yard they threw mud all over the top of my van

While AT&t screwed up our yard without notice, you're illegal workers decided to throw their mud all over the top of my work van. I didn't know anything about this they never once asked me to move my vehicle. So while driving down the highway a car pulls up beside me with mud all over the front of their car that came flying off the top of my van because your workers threw it up there. I'm not going to pay the repair bills on the vehicle from the mud your workers threw on the top of my vehicle. I am beyond (Edited per community guidelines). I'm going to have serious words with these human backhoes that you have digging all these holes screwing up our yards. Somebody's going to pay for that vehicle's damages and it's not going to be me. 

ACE - Professor


3.7K Messages

2 years ago

Why do you say "illegal"?.... careless & thoughtless, sure.

To file property damage claims contact Sedgwick, the company that handles all of AT&T's damage claims. 
Claims Management Services - 855-365-4976
Option 1 - Check on existing claim
Option 2 - Speak to AT&T CC for service related issues
Option 3 - Start a new property damage claim
Existing claims can be reviewed at the portal

Community Support


221.6K Messages

2 years ago

We're here to help point you in the right direction for a damage claim, rogers33chris.


Since you need to file a new damage claim, have the following information available:

    • Location – The physical address or GPS coordinates for the location where damage occurred.
    • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, contact us at 800-288-2020. A representative will:

    • Document your information.
    • Assign you a claim number.
    • Forward the claim to our claims administrator.

AT&T claims are handled through Sedgwick, our claims administrator. Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.


The claims examiner will:

    • Ask you questions about the damage.
    • Provide you with a location to send your photos.
    • Request you get an estimate for site repairs.
    • Come to your property to complete the claims process.

If you want the full rundown of everything to expect, including where you can receive updates on your claim, we suggest looking over our Property Damage Claims article.


Feel free to reach back out to us if you have any further questions. Thank you for being a part of our AT&T Community!


Donovan, AT&T Community Specialist

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