Contributor
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1 Message
Underground service repair
On Wednesday of last week had a AT&T contractor come in and dig up the main trunk line in the back yard to repair a bad connection at my residence. Thursday, had another AT&T person show up to the house and did nothing to the service. I have a 4'x6'-7' hole in my back yard with a 4-8 sheet of plywood that DOES NOT cover the entire hole and worthless orange netting haphazardly placed around the dig site and mound of dirt. I have pets that can easily get through the netting and can possibly fall in the hole and get injured. I need to understand what the anticipated schedule to getting my service repaired and the hole filled back in. AT THE VERY LEAST COMMUNICATION ON THE SCHEDULE AND PLACING A BETTER, MORE THUROUGH COVING OF THE HOLE.
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hi @Stuman66,
Call the AT&T Buried Wire Center at 800.924.9420, Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. This phone number is specific to cables in the ground that need to be buried.
Also, check our Where's my tech tool to check the status of the appointments.
Dee, AT&T Community Specialist
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JacqueMcBurney
Contributor
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1 Message
4 years ago
Need help with underground lines for new construction. Who do I talk to?
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agamez2022
New Member
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1 Message
2 years ago
I had sub contractors bury cable for ATT recently and damaged my main sewer line. This caused a significant inconvenience inside my home as all the sewage backed up into my home and on the floor. They repaired the sewer line but do not want to take responsibility for the loss inside the home. I have reached out to my insurance and since it was caused outside the property line they would not cover. Is AT&T liable for hiring such an unprofessional sub contractor? If so, any recommendations on how to pursue liability?
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ATTHelp
Community Support
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231.4K Messages
2 years ago
We're here to help with your property damage inquiry, @agamez2022!
You can file a claim by following the steps under the section titled official solution. After that, our Sedgwick counter parts will work with you on the claim.
If you have any more questions, we recommend that you make a new thread as this one is subject to being closed at any moment due to how old it is.
Thank you for choosing the AT&T Community Forums!
CalebP, AT&T Community Specialist
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spoom2
Expert
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19.3K Messages
2 years ago
3 year old topic answered via the provided link. The original topic is an outdated process for reporting damage claims. Closing to further posting.
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