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V

New Member

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1 Message

Monday, August 16th, 2021 8:50 PM

Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a traditional landline or cellular (which they will not do). Does anyone know if AT&T will switch DSL back to a traditional landline and then have a separate line for Internet? Thank you!

spoom2

ACE - Master

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17.5K Messages

1 year ago

If you're talking traditional DSL the phone line associated with it is a POTS line.  If you're talking Internet with digital phone service, I doubt you can get the POTS back all you can do is ask.  As far as phone goes out when loosing power if they use anything except a corded phone it will go out and they can always put a battery backup on it.  

ATTHelp

Community Support

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207.8K Messages

1 year ago

Hi, @victoriadavis, we're happy to help!

 

To inquire about setting up stand alone Internet and Landline service for your parents, just give us a call at 800-288-2020, and we'll go over their options.

 

If you need help with anything else, just let us know.

 

Thank you for contacting the AT&T Community Forums team!

 

Aminah, AT&T Community Specialist

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