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1 Message

Mon, Aug 16, 2021 8:50 PM

Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a traditional landline or cellular (which they will not do). Does anyone know if AT&T will switch DSL back to a traditional landline and then have a separate line for Internet? Thank you!


ACE - Master


16.1K Messages


If you're talking traditional DSL the phone line associated with it is a POTS line.  If you're talking Internet with digital phone service, I doubt you can get the POTS back all you can do is ask.  As far as phone goes out when loosing power if they use anything except a corded phone it will go out and they can always put a battery backup on it.  


Community Support


195.9K Messages


Hi, @victoriadavis, we're happy to help!


To inquire about setting up stand alone Internet and Landline service for your parents, just give us a call at 800-288-2020, and we'll go over their options.


If you need help with anything else, just let us know.


Thank you for contacting the AT&T Community Forums team!


Aminah, AT&T Community Specialist

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