Brent121's profile

New Member

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1 Message

Tue, Sep 20, 2022 5:31 PM

Order

I order a phone, as a new att user and my credit card have been debited and I did the id verification.. but it’s still asking me for the id when I track order.. if I tap on the link it says Id already submitted.

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hey @Brent121, let's look at your phone together.

 

Just to clarify; what kind of phone did you order? Mobile or Landline? Please let us know, so we can better help you.

 

Tyler, AT&T Community Specialist

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