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I order a phone, as a new att user and my credit card have been debited and I did the id verification.. but it’s still asking me for the id when I track order.. if I tap on the link it says Id already submitted.
9 months ago
Hey @Brent121, let's look at your phone together.
Just to clarify; what kind of phone did you order? Mobile or Landline? Please let us know, so we can better help you.
Tyler, AT&T Community Specialist