sburkley's profile

New Member

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7 Messages

Friday, March 4th, 2022 3:10 PM

NEED SERVICE!!!

My neighbor has at& T.All up and down my street there is at&T, and AT &T worker parked 1 block from my house, said I should be able to get at&T, but when I go online or call it says there is no service!! Help.I need internet, TV and phone service at my new house.Is the someone local I can call who will come out?The zip code is 77632.

Expert

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19K Messages

2 years ago

I'm assuming you tried to place an order and were told there was no service at the address. You'll probably have to place an order and ask for an address validation, if that address has never had AT&T service. Use this link to check for available services. If it tells you no service check the address on each side of you, if they show service that's where the address validation comes in. 

New Member

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7 Messages

2 years ago

I used your link and it says no internet service available. So are you saying I just need to call them and order service when they say there is no service available and am to tell them I want service validation done?

Expert

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19K Messages

2 years ago

Did you check the address on each side of you? On the same side of the street. Your second question can't be answered until you answer this one.

New Member

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7 Messages

2 years ago

No. Actually my neighbor"s address is different because although they face the same road I do their driveway in off the next street down(maybe 2 blocks away) so they use that address. 

Expert

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19K Messages

2 years ago

If you can't check the addresses on each side of you to verify access to service the only other choice you have is to request an address validation.

Former Employee

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22K Messages

2 years ago

Immediate next door neighbor has a driveway access (2) blocks away?

Sounds as you may be ATT of 15 million rural semi rural addresses that HAD LEGACY DSL. 

ATT is no longer offering services on LEGACY DSL (best speed of internet 6, 150G data cap, $10/50G overage charges up to $200 per month. 

If your not part of the 80% Uverse platforms (60 million addresses) then need to consider other ISP options including satellite, cellular service. 

For these locations should be able to order DirecTv satellite for tv service.   

EDIT… ATT offers internet service to about 2/3 of addresses in Orange Texas (67%). Cable service is absolute about 60%, this your likely looking at cellular (fixed wireless) or satellite internet

https://broadbandnow.com/Texas/Orange?zip=77632

Internet Access in Orange, Texas

The average download speed in Orange is 239.43 Mbps. This is 21.4% faster than the average in Texas and 52.6% faster than the national average.

  • There are 13 internet providers in Orange with 8 of those offering residential service
  • Orange is the 950th most connected city in Texas ahead of Vidor, but behind Groves, Port Neches, Vinton, and Bridge City.
  • Almost 93% of consumers in Texas have access to a wired connection with true broadband speeds faster than 25mbps.
  • Texas is the 31st most connected state in the U.S.
  • Approximately 86% of Orange residents are serviced by multiple wired providers.
  • 7% of residents in Orange County have access to fixed wireless internet service.
  • 14% of Orange residents are still severely limited in wired broadband choices.
  • There are 570 internet providers in all of Texas.

(edited)

New Member

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7 Messages

2 years ago

Thanks .That's a lot of info.I appreciate it. Yes, we are rural, but not middle of nowhere rural.20 minutes from Beaumont tx which is a pretty big town. I called at&t again and gave them my neighbor's address and they are going to send someone out to do a service verification. Maybe because my address has never had service before it's just not showing up as no service.We'll see. Fixed wireless means a modem with a sim card?

New Member

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7 Messages

2 years ago

No one from AT&T has ever come out so I am just using my phone as a mobile hotspot. Eventually I may go with t mobile and use their wireless internet service . Too bad, I wanted a full bundle from AT &T but I guess they have enough customers and didn't care.

Expert

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19K Messages

2 years ago

Did they give you a ticket number and have you checked the status of that ticket number? No ticket number request most likely not received. It can take up to 3 weeks for an address validation. I'd say do what you need to do. 

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