AT&T Community Forums

My new service was not turned on

My landline service was supposed to be turned on Tuesday, 1/28/2020 by the end of business. It is now Thursday, 1/30/2020, and still no service. How do I escalate this complaint to a higher department? I think it is a Tech issue. No techs were available to turn the Service on for Tuesday, I was promised the service would be on by 6 pm Wednesday, but today is Thursday, 1/30/2020, and the service still is not on.

Responses

sandblaster

ACE - Expert

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64.7K Messages

4 years ago

This is a customer to customer forum, not customer support. No way to escalate here. You can try calling or chat but not sure you can escalate. Unfortunately, landline service is just not a priority anymore. If a technician is not available, they can’t just create one.

1

0

Constructive

Former Employee

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32.9K Messages

it could also be that they were there and connected you but your inside wiring is messed up. Go to the side of the house with a standard phone not needing electricity open up the box it and there’s a phone plug. If it works it’s your wiring if it doesn’t then a tech is needed Techs don’t always make contact with the customer as they are only responsible for At&t side and even if you were there they wouldn’t be able to fix it without a charge and a work order

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4 years ago

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cahomegirl

My new service was not turned on

sandblaster

Constructive

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cahomegirl

My new service was not turned on

sandblaster

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