bassamaldrewi's profile

New Member


1 Message

Wednesday, March 15th, 2023 8:57 AM


​I have an iPhone, and I cannot use a new SIM. I contacted Apple, and they told me that the lock is through you​

​After communicating with your robot and using this site​



​my IMEI: (Edited per community guidelines)

​I see the following error from your site​

​We can't unlock this device for you because AT&T did not sell or activate it.​

Community Support


231.3K Messages

1 year ago

Hello @bassamaldrewi,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines your personal details will be scrubbed. Have a great day!

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