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New Member

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2 Messages

Monday, January 10th, 2022 3:14 PM

Landline wire needs to be reconnected

After Hurricane Ida, the AT&T wire from the phone pole to our home has been down. My father and I want it reconnected.

I've called every month and we are still receiving a bill.  Last time I called I received a date of repair, December 8, 2021, it still has not  been fixed. We want it fixed.

ACE - Expert

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33.2K Messages

2 years ago

Once it is fixed, don't neglect to request credit for the period of time you did without service.  It may not be automatic.

Expert

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18.4K Messages

2 years ago

You can escalate to an executive by filling out the form you can also file an FCC complaint.  Stating you want it fixed on a user board isn't going to get it done. 

New Member

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2 Messages

2 years ago

well turns out, i called tuesday morning around 8am, the lady that received the call, said a repairman would be out that day. so i called my father at home to let him know incase. turns out a guy came by fixed it!

so i think next time something happens i should call at 8am instead of 4:30 when i get home from work :)

either way, it's fixed for now! :)

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