We have tried for 3 days to get to the correct repair department for our landline. Half the time, we end up at UVerse, or the billing department, no matter what number we call. There doesn't seem to be a clear option for the repair department. If we do reach someone that seems to be able to help, we're put on hold and the call is eventually dropped. This is beyond ridiculous and frustrating. We're to the point of driving around and finding an ATT&T truck to ask an actual repairman how to get him to our house. We've been ATT customers for a long time for home, internet and cell service but are rapidly becoming disenchanted with the very poor service.. If there's anyone out there with any answers, I'd love to hear them. Nothing should be this difficult.