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HaroldHawkins's profile



1 Message

Friday, July 5th, 2019 3:26 PM

Landline repair

We have tried for 3 days to get to the correct repair department for our landline.  Half the time, we end up at UVerse, or the billing department, no matter what number we call.  There doesn't seem to be a clear option for the repair department.  If we do reach someone that seems to be able to help, we're put on hold and the call is eventually dropped.  This is beyond ridiculous and frustrating.  We're to the point of driving around and finding an ATT&T truck to ask an actual repairman how to get him to our house.   We've been ATT customers for a long time for home, internet and cell service but are rapidly becoming disenchanted with the very poor service..   If there's anyone out there with any answers, I'd love to hear them.  Nothing should be this difficult.  



18.6K Messages

4 years ago

800-288-2020 is customer service than follow the prompts for who you need to talk to. 

New Member


1 Message

9 months ago

Dear AT&T your customer service is terrible. My Mother has a old landline down in her yard, I spent 40 minutes on my cell phone and talked with 7 different people and still have not gotten ant results.  If someone gets hurt because your are a company of incompetent system or leadership then lookout .  The letter writing is about to start. 

Community Support


225.4K Messages

9 months ago

Hi there, Ceawdad. We understand that your mother has a wire that is down in her yard. That is a cause for concern as it is a hazard. We can help with that. 


Our next step to getting this resolved is to email our Landline Team. We do need to gather some information about your mother, so we are going to move this conversation to the AT&T Direct Message space. You will see a chat icon next to bell icon, in the upper right of this thread, and next to your forums profile icon. 


If you do not see the next message right away, please log out of your forums account and back in. 


Looking forward to getting this concern resolved. 


Matthew, AT&T Community Specialist

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