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slines4452's profile

New Member

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2 Messages

Friday, February 25th, 2022 8:50 PM

landline hanging cant get any help

is there any location in Madison Wisconsin i can go to to complain and talk to a human. we have a phone line hanging or sagging from our pole to the house. it needs to be tightened. I have tried calling18002882020 and i get routed to customer service which doesn't speak English very clear and doesn't help me at all.

We no longer have a house phone we use wireless and this line is from our house phone we used to have.. 

Can anyone help me PLEASE. i just need it tighten up so it is not sagging thru my driveway.

please help me

3822 tulane ave madison wi 53714

Accepted Solution

Official Solution

Expert

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19.6K Messages

2 years ago

Follow the instructions for downed or obstructed lines You need to follow the instructions to keep from being transferred around. 

New Member

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2 Messages

2 years ago

This is the problem. It doesn't ask you those questions.  You can say no service. Etc it doesn't accept those prompts. It then routes you to customer service and you get know were once again. Done this for 45 mi s rou d and round.

There has to be a direct line to line service 

Expert

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19.6K Messages

2 years ago

If you followed the step by step instructions I don't know what to tell you. It's worked for others. The number provided is the only number for what you're asking.

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