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Sat, Jul 27, 2013 3:30 PM
I tried to move the phone box to another room. Didn't work, so I put it back. All of the lights are green, but my phone says NO LINE. Any suggestions?
7 years ago
madmike62n - Yes, when you switch from POTS to U-verse voice the source of dial tone moves from the NID to the line 1/2 jack on the RG. To get that dial tone to the rest of the jacks connect the line 1/2 to any wall jack that is connected to any others.Also, make sure those jacks are not connected to the RG feed or the NID.At the RG location you could get a multiple jack and connect all the same color wires together behind the plate - This would allow the dial tone feed from the RG and another one or two phones at that jack.If you use a splitter, make sure you get a one line/two (or more) sets do not get a two line splitter. It is wired to break out both lines from the tel 1/2 jack. If you only have one line & use a two line splitter, the second set will not have dial tone.
When in doubt re-boot the router.
Just did a reboot by removing the power cord from the back then replacing it. That didn't work.
I have uverse phone only.The modem is where it was ititially set up, but the phone is in another room. The only thing I havent tried is switching the connections at the modem. I didn't pay any attention to which one went where when I disconnected them.
My Hero! As much as I hate to admit it, I had plugged the line into the incorrect ports. But thanks to you I got it worked out and the phone is now back in service. Thank you.
I was told today that the only way any jack would work was to be plugged onto the phone line 1 or 2 jack on back of modem. it was necessary to plug a wireless base into jack 1 because none of my home phone wall jacks have a dial tone including the one the modem is plugged into.
As I am an old guy and missed out on acronyms, I am making up my own names for NID (no idea) and RG (router-gateway?).
Am I to run a double ended RJ-11 line back to another jack to get the phone signal into my wall jacks or how do i make my home wall jacks active?
4 years ago
My land line has so much static I cannot hear the hter person on the line. How can I speak with a USA reprsentative to get this repaired? The chat with India was a waste of time. THE ATT rep kept asking the same questions that I just answered.
@alwaysbroken - Sounds like a bad connection. Do you have POTS or u-verse voice?
If POTS, you can plug phone into the NID on the side of the house (unplug jumpre & plug in phone. If static still there call your local telco. If static disappears, bad connection is in house wiring (billlable).
If u-verse connect phone at RG tel jack. If problem still there send PM to community mgr. If problem gone, house wiring is culprit (billable). Consider replace with wireless phone (Panasonic is first choice).
Also, phone & connecting wire should be swapped to see if it is the problem. (In both cases)
The problem is the line is not working and I need someone to come fix it. How do I connect with a USA person to get service??