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sule.alic's profile



2 Messages

Sunday, March 25th, 2018 8:52 AM

I triad to unlock but blocked it z815

What can I do now  to unblock it so that I can unlock it to use a sim on it

Accepted Solution

Official Solution

Community Support


232.2K Messages

6 years ago

Hi @sule.alic,

Welcome to the Community Forums! I understand wanting to have your device unlocked. I would love to help!

For AT&T to unlock the device and release it must meet the Unlock Requirements.

  • Your device isn't reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn't active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days. Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you're military, we'll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won't have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.

Please let me know how it goes!

Linda, AT&T Community Specialist

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