Dial *98 from your U-verse home phone and follow the prompts to set up your voicemail box. After creating your PIN, be sure to set up your 8-digit Authentication Code. This code will allow you to reset your PIN over the phone, if forgotten.
Change the personal identification number (PIN) you use to access your voicemail box by the phone. Your new PIN must be 6-10 digits long and should not be your phone or voicemail box number.
Dial *98, press 4 to change PIN, then follow the voice prompts
Change Voicemail PIN (from any touchtone phone)
Change the personal identification number (PIN) you use to access your voicemail box by the phone. Your new PIN must be 6-10 digits long and should not be your phone or voicemail box number.
Dial your U-verse home phone number. At the greeting, press *, then enter your PIN and press 4 and follow the voice prompts to change your PIN. If you've forgotten your PIN and enter it incorrectly, the system will prompt you for your Authentication Code. Once you've entered your Authentication Code, follow the voice prompts to reset your PIN and access your voicemail box.
Change Voicemail Greeting
Sets the greeting callers hear with they reach your voicemail box
Enable or disable a small window to display on your TV screen for 10 seconds when a new voicemail is waiting, when subscribed to both U-verse TV and U-verse Voice service
Controls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.
Hello russbeck, if the information beebeesa provided did not help you we would like to ensure there are no problems with the provisioning of your mailbox. I have sent you a private message to discuss your account information in case you were not able to retrieve your voice mail messages.
I traded in my Note 9 to ATT in January for the S21 Plus. Is there a way voicemails can be recovered from that device? I thought maybe I could access them on my new device if they weren't deleted.
Hello @bandajoey92, we do understand how important your voicemails can be.
With Basic Voicemail, the messages are usually deleted within 14 days without warning. You can listen to the message to save it for an additional 14 days.
If you are using Visual Voicemail they are stored for 30 days. Messages older than 30 days are not stored in memory and can be permanently deleted during SIM, device, or plan changes.
If you did not back up your device before transferring information to the new device, there is no way to back and retrieve the voicemails.
This 8 year old topic is sure getting a lot of posting. @ElRon1969 I suggest you open your own topic to address your issue and open it in the wireless forum, not the home phone forum. I'm closing this topic to further posting.
Accepted Solution
Official Solution
Anonymous
New Member
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25.7K Messages
11 years ago
Thru the phone dial *98. See instructions below:
If you've forgotten your PIN and enter it incorrectly, the system will prompt you for your Authentication Code. Once you've entered your Authentication Code, follow the voice prompts to reset your PIN and access your voicemail box.
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SadathCS
Employee
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581 Messages
11 years ago
Hello russbeck, if the information beebeesa provided did not help you we would like to ensure there are no problems with the provisioning of your mailbox. I have sent you a private message to discuss your account information in case you were not able to retrieve your voice mail messages.
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bandajoey92
New Member
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1 Message
3 years ago
I traded in my Note 9 to ATT in January for the S21 Plus. Is there a way voicemails can be recovered from that device? I thought maybe I could access them on my new device if they weren't deleted.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
Hello @bandajoey92, we do understand how important your voicemails can be.
With Basic Voicemail, the messages are usually deleted within 14 days without warning. You can listen to the message to save it for an additional 14 days.
If you are using Visual Voicemail they are stored for 30 days. Messages older than 30 days are not stored in memory and can be permanently deleted during SIM, device, or plan changes.
If you did not back up your device before transferring information to the new device, there is no way to back and retrieve the voicemails.
Hopefully this information answers your question.
Jeff, AT&T Community Specialist
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ElRon1969
New Member
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1 Message
3 years ago
I need help retrieving a SAVED voice message on Samsun Cingular FLIP IV. there is not help with a *98 procedure!
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spoom2
Expert
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19.4K Messages
3 years ago
This 8 year old topic is sure getting a lot of posting. @ElRon1969 I suggest you open your own topic to address your issue and open it in the wireless forum, not the home phone forum. I'm closing this topic to further posting.
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