Skip to main content
AT&T Community Forums
Learn how to Get the iPhone 12 Now!



1 Message

Tue, Aug 7, 2018 7:19 PM

Downed Line

I manage Willow Creek Apartments at 19306 Bothell Way NE, Bothell, WA 98011. We have a downed line on the northern border of our property. We had PSE come out and they told us it was phone. 

Calling customer service did not work as they transferred me to "Repairs" who transferred me back to customer service.



Accepted Solution

Official Solution

Brand User

Community Support


137.1K Messages

2 years ago

Hi @WillowCreek11.


We can help your neighborhood with the down line on the northern part of your property.

To properly report exposed wires on the ground, call the AT&T Buried Wire Center at 800.288.2020. This option is available 24 hours a day.

Extreme weather or other factors can cause downed lines, including electrical lines. Always call your local authorities in an emergency situation. Thank you for taking the time to properly inform us of the down wire in your property.


Ariel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Master


8.7K Messages

2 years ago

Have you tried this link found on the right side of this page under the heading of "Home Phone Hot Topics"?


This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



8 Messages

a year ago

this does not work you get shuffled around

Get started...

Ask a new question