Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
A_2022's profile

New Member


1 Message

Friday, March 18th, 2022 6:29 PM

AT&T fiber optics installation subcontractors

Southern Utility company installed fiber optic cabling in Jan-Feb, 2022, on my street--Atlanta, 30324, and damaged the sprinkler system in my front yard. I spoke with the field supervisor, Zach Shusterman (678-640-4554) to inform him of the damage. He told my husband that this type of damage was 'common' and he would contact the company's complaint department so we could file a claim for repair. I have tried several times to contact Zach again (text, calls), but now he is not responding. I have tried to find the company, but have been unsuccessful. I have also filed a complaint with the GA Public Service Commission.

Accepted Solution

Official Solution




17.9K Messages

1 year ago

AT&T property damage claim these are handled by Sedgwick, you need good documentation. 

Claims Management Services - 855-365-4976

Option 1 - Check on existing claim

Option 2 - Speak to AT&T CC for service related issues

Option 3 - Start a new property damage claim

Existing claims can also be checked via portal


Former Employee


31.3K Messages

1 year ago

that person is not an at&t employee or has left the company

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.