Skip to main content
AT&T Community Forums
Larry42

Mentor

 • 

44 Messages

Sun, Jan 14, 2018 3:18 PM

Are New Phones Required to Switch from AT&T POTS Landline Service to AT&T Internet Phone Service?

HI. I currently have AT&T POTS Landline phone service. I'm considering the switch to AT&T Internet Home Phone service. Would that switch require me to buy new home phones, or is there some way I could still use my current house phones with the new Internet Phone service?

Responses

Accepted Solution

Official Solution

spoom2

ACE - Master

 • 

8.5K Messages

3 years ago

You can continue to use the same phones.  Your phone jacks won't work unless they are rewire to feed from the modem.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Larry42

Mentor

 • 

44 Messages

2 years ago

No, new phones are NOT required, I was able to use my old phones, and it didn't involve any rewiring at all to use my old phone jacks. I just had to run a new phone extension cord from the RG to an unused phone wall jack. That connected my VOIP service to my house wiring so all the old phone jacks work.

Larry42

Mentor

 • 

44 Messages

3 years ago

Thanks spoom2. Will AT&T tech do that as part of the installation process?

spoom2

ACE - Master

 • 

8.5K Messages

3 years ago

I really don't know if they will do it or not, you'll have to ask.  If they do I'm sure there'd be an extra charge. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Larry42

Mentor

 • 

44 Messages

3 years ago

OK, Thanks. Is there any downside to doing it that way (other than the installation cost may be as much as buying new phones 🙂  )?

spoom2

ACE - Master

 • 

8.5K Messages

3 years ago

You could always get a multi-handset phone system and plug the base unit into the jack on the modem and forget the homes wiring if that works for you and you don't have an extremely large home where coverage would be an  issue.  This is really a personally issue, I prefer to be able to use the house wiring if it's in good shape. I've rewired several homes it's not that hard to do if you have some basic wiring knowledge. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question