New Member
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1 Message
7 days to repair broken land line
Why is it that it takes seven days to come out to repair a broken land line? I am paying for a service that I am not receiving. The phone box been previously changed out and now no service. Not acceptable. What’s even worst is trying to report it through the (Edited per community guidelines) app.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
4 years ago
Thank you for posting your experience on our forums, @Iofbholder.
We understand how frustrating it is to not be able to use the service you're paying for, and we try to make every effort we can to quickly resolve any interruptions that you may experience. There may be times where a larger issue is causing an increased workload for our technicians in your area, and this can lead to dispatch delays.
With that being said, are you still experiencing problems with your landline service?
Also, what trouble are you having with the app?
Let us know, so we know how to proceed.
John, AT&T Community Specialist
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Vashti215
New Member
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1 Message
4 years ago
Hello,
I'm having the same sort of issue with AT&T. Its been over a week and still no one has come out to service a line that has been down for almost two weeks at this point. What is going on over there ? Why are you treating your loyal customer for over 14 years this way ? I am now ready to switch my service to Verizon in hopes of better service.
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jtaylor_paynepulliamschoolorg
New Member
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1 Message
3 years ago
How do I get my land line wireless service started again. I bought a new box, and still no service. I called AT&T and was transferred 6 times. CAN SOMEONE HELP ME?
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spoom2
Expert
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19.3K Messages
3 years ago
OK this has nothing to do with traditional landline phone. I'm assuming this is a wireless home phone. Is that correct? You bought a new box so has it been activated or did you use the card out of the old one? What did the instructions that came with it tell you to do? You stated how do you get the service started "again". Does that mean you canceled service and are now trying to reactivate the old or is this totally new service? Too many questions to give you a good answer.
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mcgee
New Member
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2 Messages
3 years ago
I am going on one month without land line service. Glass fire damage to underground cable. I know this is a challenge, but the infrastructure pole work has been done for a re route of the line. Please do the work. The report should be under the following 707 942 1373 Peter McGee
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mcgee
New Member
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2 Messages
3 years ago
My land line has been down for a month...Glass Fire. Need service now. 707 942 1373
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spoom2
Expert
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19.3K Messages
3 years ago
If they're working on it not sure what more they can do. Might want to remove your phone number, this is a public forum, unless you like spam calls.
(edited)
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RM1939
Contributor
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3 Messages
3 years ago
I have a land line down and it's going to take more than seven days until I get service. I could not get a person on the phone. I am wondering if I need it restored at all. That's outrageous for the price of the line.
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riverrat230
New Member
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2 Messages
3 years ago
I need to report my landline outage!! This web site is a nightmare. I found where to submit a ticket After all the crap of filling out the form It stated someone would contact me. I DO NOT HAVE SERVICE, thus submitting a ticket...duh...We do not have cell service in my area so I am here without a way to contact emergency services. Hope I do not have to call 911 lol what a joke! If ATT was not the only game in town I would be gone in a heartbeat...I HATE ATT!!!
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spoom2
Expert
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19.3K Messages
3 years ago
This is a user forum, not AT&T support. Any information on your outage has to go through AT&T.
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