Ask a question
For the latest on our response to Coronavirus (COVID-19), click here.
Sat, Jan 23, 2016 7:12 AM
VoIP vs unversed voice? Which is better? Which is less expensive? I was told when I got voip it would work if power was out. Should it say voip on my bill or uverse voice?
ACE - Expert
4 years ago
UVoice IS VOIP.
If you have ATT home phone service you will either have POTS (Plain Old Telephone Service) aka 'land line' or VOIP (Voice Over Internet Protocol).
Your Uverse bill is broken down into the individual services you may have: TV, Internet, Uvoice so yes, your UV bill will show either Voice200 or Voice Unlimited (there is also a Voice International). See all options HERE
Since the RG (modem) is the source of all services (see above), if there is a power outage, your phone service will be affected by a power outage.
I've had UVoice for 6 years so I can only go by my experience. I was given a BBU (Battery Back Up) which provides 4 hours of power. It is my understanding that that policy has changed.
FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.