New Member
•
2 Messages
VOIP voicemail not anwering
If I call my digital home phone from my cell (non-AT&T) it just rings without going to voicemail. I went through the painful process of setting up VM using the *98 process, but it still doesn't pick up. I've found various instructions on how to turn it on, but they all refer to pages that no longer exist or don't resemble the page I see when I follow the link.
The account overview page shows that I *am* logged in, and it correctly shows our services (fiber internet 300 and AT&T phone unlimited North America) and usage, but under "Manage my phone" I see only info on my calling plan and current usage, then a bunch of links to support pages- no way to view or change any phone settings.
Could there be something wrong with my account setup?
Thanks, Carl
ATTHelp
Community Support
•
210.7K Messages
2 months ago
Let's make sure you can leave voicemails on your home phone, @carlf25!
You may want to check the manual for your device to see if you can find more specific instructions there.
If it's still not working after looking through the settings, you may want to follow our digital home phone troubleshooting guide.
Reset your Wi-Fi gateway
Sometimes, restarting your home Wi-Fi® gateway helps fix issues. Please note this will interrupt all AT&T services including TV.
Reset your Power Supply Unit
If your service is supported with a Power Supply Unit (PSU with battery backup often located in the garage or closet near an outside wall), then you may need to:
Please let us know if this helps! If not, we may need to continue this in a private message for more personalized solutions.
Raiden, AT&T Community Specialist
0
0
carlf25
New Member
•
2 Messages
2 months ago
Thanks for the quick reply, Raiden.
I called customer support and the nice lady spotted the problem- there was, in fact, a problem with my account. Somehow I was able to proceed without accepting some Terms & Conditions, and that disabled all operational controls for my account. She said I should see a notification to that effect in the MyATT header of the account overview, but I couldn't find any.
To resolve it, I had to go to att.net/uverse and set up a member ID, and there I found the T&C I needed, and I was able to set up and access my VM.
0
0
ATTHelp
Community Support
•
210.7K Messages
2 months ago
It's our pleasure to help, @carlf25!
We're glad to hear that you were able to get the assistance you needed from our Customer Support rep and that you're able to access your Voicemail.
Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!
Lacey, AT&T Community Specialist
0