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Tutor

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4 Messages

Fri, May 11, 2018 4:42 PM

Voice Mail vs Answering Machine

I recently switched from another provider to a bundle:  DirecTV/internet/landline.  My AT&T cordless phone has an answering machine which seems to have been replaced by an voice mail service.  I no longer can hear and screen calls through my answering machine.  Instead if I do not answer, the caller goes into voicemail and a little envelope appears on my phone's screen.  I prefer my old system of answering machine where I hear the caller and get a message left on the machine.  Any suggestions?

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Accepted Solution

Official Solution

spoom2

ACE - Master

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6.2K Messages

2 years ago

If you have u-verse log into your Myatt account and go to the phone features and turn voice mail off, or extend the rings which would let calls go to the phone company voicemail while your on the phone, if you wanted.  If this is a traditional landline you can extend the number of rings by dialing into the voicemail and following the prompts, if you want it turned off you have to call customer service. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

spoom2

ACE - Master

 • 

6.2K Messages

2 years ago

Answer was edited out as poster also open a new topic here

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

2 years ago

Thank you!

Tutor

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4 Messages

2 years ago

Thank you - I changed the # of rings and it worked!

spoom2

ACE - Master

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6.2K Messages

2 years ago

Thanks for letting us know it helped.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

How and where can I find that option by dialing in to voicemail?  I have tried many paths and have only reached dead ends.

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