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2 Messages

Tue, Jul 19, 2016 10:07 PM

VM Viewer app stopped working

First the VM viewer logged me off.  Then it asked for a password.  Entered the password, it said it was wrong, and locked me out.  Got the voicemail unlocked and changed password.  Still can not access app.  Voicemail works on phone and and computer, just can't access app.


Can anyone else help?  I got all kinds of conflicting info from AT&T ending with my email is corrupted.  That can't be right.  I can access it from two other places fine.


Any help is appreciated!



Brand User



111.6K Messages

4 years ago

Hi @christyh_1,


Sorry to read of the trouble you are having. Try uninstalling and reinstalling the app. That may help. 


If that does not work, you can contact our support team via email: 



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New Member


1 Message

how to reset the password connected to the att viewer on my android


ACE - Master


6.1K Messages

One this topic is 4 years old and two it's not a home phone issue. I think you'd be better served posting your problem in the wireless forum and opening a new topic.

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