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mchunter78's profile

Mentor

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81 Messages

Tuesday, March 23rd, 2021 12:03 AM

VM Viewer App stopped working since last update

Hi, 

The AT&T Voicemail Viewer app for my ATT landline stopped working on the last update that was pushed out last week (Version 1.14.0) There are several comments in the apple app store since this update that are having the same issue as me (attached pic showing recent reviews showing same issue).  When you open up the app, it says unable to sign in. I've had this app for 7 years and never had an issue. 

Is ATT aware and are you going to release an update to fix the issue? 

Community Support

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231.4K Messages

7 months ago

Hey @xbrujo, thank you for reaching out to AT&T Community Forums. Let's get the help you need. 

 

Here is the click to reset the password ⁠DETAILED STEPS 

 

We hope this helps. 

 

Thank you, 

Scarlett, AT&T Community Specialist.

New Member

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13 Messages

7 months ago

Thank you for your reply

Community Support

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231.4K Messages

7 months ago

@xbrujo,
We're happy to help you. 

Do let us know what's your concern so that we can help you.

 

Thank you,

Scarlett, AT&T Community Specialist.

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