u-verse voicemail

I have had voicemail on *** and for some reason, all of a sudden,  when someone calls my number, my personal greeting is not complete.  All you hear is thanks.. then the tone. None of my VM greeting is being retained, even though when I set is up and play back, it is there.

Thanks,

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]