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BirdMCB's profile

Contributor

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1 Message

Saturday, November 22nd, 2014 8:36 AM

U-verse time stamp 5 hours ahead

Accepted Solution

Official Solution

Tutor

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3 Messages

9 years ago

I found it! if you are finding your time stamp incorrect every time a call comes in, check your gateway settings. Especially in the date and time. Verify it is correct. I found my solution when I cound not access my gateway. The ip address to my system summary was unavailable, "can't open web page". I had to cold boot the gateway and wait for it to reset. then I could access my gateway and verify time. I then called myself and my time stamp is now correct.

New Member

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25.7K Messages

9 years ago

-2 here

Expert

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20.4K Messages

9 years ago

@BirdMCB If Uvoice time stamp, contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account #, email address and a good phone # (land or cell) and time to contact you on. Check the blue PM envelope, upper right on every page, for their reply.

 

They suppossedly can fix this.  Good luck 😉

Tutor

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12 Messages

8 years ago

My Date & Time Stamp were correct for quite a while and now they show Eastern Time Zone. I am Central time  (Zip 37334).  A member corrected it last time. It is not my phone system , just the ISP changed something . Do not know what they did but need it again.  My AT&T acct #  *****,  user name *****,  Perhaps since my speed was increased to 18Mbs was event that triggered this.   My regular e-mail address is *****.  Ph # ***** after 9:00AM Central time . Please help correct this situation. 

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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