Uverse account features website compatibility issues.
In the last few days I have found that I cannot access my Uverse Voice
account features. I am using Firefox, and have used this browser in the
past with no problem. But now, when I click on Voice Features, I get brought
to an Intercept page which tells me that I cannot access the page I want.
I "chatted" with an AT&T customer service associate who told me to try both
Firefox (which I already had done) and Google Chrome because there appeared
to be a compatibility issue. I have since installed Chrome and have the same
broken issue accessing my Uverse account with that browser.
So -- why does AT&T not recognize that their website software is not working
properly any more? Why don't they test their code changes before rolling them
out? I can provide steps that will reproduce this problem without fail, but do you
think they will try the steps I have listed? No.
Ya know, I have been a software engineer and I know that it is not rocket science
to test what you build before you subject the public to it. Get on it. Please.