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ATTU-verseCare

Community Support

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6.7K Messages

Mon, Mar 28, 2016 8:11 PM

Troubleshooting your Digital Home Phone Service

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  • Check that all cords and wires are secure and damage-free.
  • If you have more than one telephone in the home, try another handset to see if you get a dial tone.
  • Restart your Wi-Fi gateway by removing the power cord for ten seconds, and then plug it back.
  • Plug your phone directly into the back of the Wi-Fi gateway, as shown in the picture below, to see if any possible issues with the inside wiring.

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  • Check for dial tone
  • Check voice features and make sure call forwarding/blocking is not enabled
  • Check the call logs to see if the calls are making it through.

  • If yes: check the wiring. Test with a phone plugged directly into the back of the gateway. Test with click to call.
    • Login on att.com,
    • Select U-verse Voice and go to Voice Features
    • Go to “Make a Call,” put a phone number in and select “Call”
    • Select Place Call when the window pops up
    • Do this 3 times
  • If no: reset your gateway

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  • Ensure the phone feature is enabled
  • Test with a different phone (corded phone if possible)
  • Force an update by using the “Click to Call” feature
    • Login on att.com,
    • Select U-verse Voice and go to Voice Features
    • Go to “Make a Call,” put a phone number in and select “Call”
    • Select Place Call when the window pops up
    • Do this 3 times
  • Check the call logs to make sure the calls are working
    and showing correctly

 

-ATTU-verseCare

AT&T Customer Care

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Responses

Brand User
ATTHelp

Community Support

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127K Messages

3 years ago

Good morning @Katy51737!


Thank you so much for reaching out to AT&T Community and Forums! We understand how important it is for your phone to properly work with the network!


We found an article we know will be most useful for you! You can check it out here.


Please let us know if you have any further questions or concerns! We’re just a few clicks away!


Beth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

127K Messages

3 years ago

Thank you for the reply, @Katy51737!


Enclosed I provided a link I know will be very useful to you! You can find it here: Troubleshoot & Report for Landline Home Phone.


Please let us know if you have any further questions or concerns!


Beth, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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