boldimp67's profile

2 Messages

Friday, February 23rd, 2024 4:57 PM

SYNJ PHONE SYSTEM EXTENSION ISSUE - can't select an extenison

My system is frequently dropping the dial tone so we can't make or receive calls.  Now inbound callers can't select an extension and the inbound recording simply loops.  Help!  :)

Accepted Solution

Expert

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19.3K Messages

2 months ago

It's most likely the phone system. Go through the answering machine and auto attendant set up, could be you've lost your settings. Here's the manual. The post from @Chenna_04 appears to be AI generated. Sounds to me like the base unit has gone bad. Try removing power and batteries, if installed for 30 seconds or so before checking programing. 

(edited)

3 Messages

2 months ago

I'm sorry to hear about the issues you're experiencing with the SYNJ phone system. It sounds like you're encountering multiple issues affecting both inbound and outbound calls. To address the dropped dial tone and looping recordings, it's essential to troubleshoot the system promptly. I recommend reaching out to your IT support team or the service provider for immediate assistance in resolving these issues. They should be able to diagnose the problem and implement a solution to restore functionality to your phone system. If you need further assistance or have any additional questions, feel free to ask. We're here to help!

2 Messages

2 months ago

Thanks Chenna...the service provider has checked the lines with no problems or issues found - the phone will restore to a dial tone for outbound calling after it is unplugged for several minutes, then plugged back in.  it will stay good for a time and then randomly drop off again.  

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