Community Support
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6.7K Messages
Recent Changes Regarding Battery Backup
Battery Backup Units will NO LONGER be installed with new installations for both Residential and Business U-verse Voice customers.
If you would like a Battery Backup Unit, kindly visit this site for more information on Purchase, Installation, and Setup tips.
If you need assistance with your already owned Battery Backup Unit, visit this site for more information
by ATTU-verseCare
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Battery Backup Units will NO LONGER be installed with new installations for both Residential and Business U-verse Voice customers.
If you would like a Battery Backup Unit, kindly visit this site for more information on Purchase, Installation, and Setup tips.
If you need assistance with your already owned Battery Backup Unit, visit this site for more information
For more information, visit the AT&T U-verse Voice and TV Terms of Service
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skeeterintexas
ACE - Expert
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27.7K Messages
6 years ago
While the old brick BBU would power your modem to provide power for your internet AND phone, the new modems with the internal battery will ONLY power your VOIP.
If you don't have Uvoice, don't both buying the battery.
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Lew1234
Contributor
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3 Messages
9 years ago
Recently my Router that was installed when I first signed up for Uverse Phone and Internet had a back up battery.....The red light would flash when the power went off. For some reason the router went bad and I returned it per ATT. They sent out a new router and the replacement unit has no battery back up.....The power went off the other day and I noticed no red light was flashing. I called technical support and they said they don't have battery back up's. That's nice! Now when the power goes off on the Island my alarm system goes down, and two alarm contorl pads starts beeping. I might add the ATT site shows you now have to buy a external back up unit. I feel cheated now!!!!!!!!
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skeeterintexas
ACE - Expert
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27.7K Messages
9 years ago
As stated earlier, battery backups (BBU) are NO LONGER PROVIDED by ATT.
Either buy one or don't.
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Lew1234
Contributor
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3 Messages
9 years ago
on their Routers they are sending out to replace those that fail. That's my .02 cents!
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JefferMC
ACE - Expert
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35K Messages
9 years ago
The newer RG's still have a slot for an internal backup battery that will power the VOIP features of the RG when power is lost. AT&T simply no longer fills that slot for you. However, you can still purchase a battery and install it and have battery backup for your U-verse Voice service.
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ckmass01
Tutor
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5 Messages
9 years ago
And AT&T will be glad to supply that battery for an exorbitant $39.95 !!!
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Tigereyze209
Professor
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3.9K Messages
9 years ago
Just out of curiosity, is there a reason you can't remove the battery from the unit you are replacing, and install it into the new unit?
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Lew1234
Contributor
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3 Messages
9 years ago
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ckmass01
Tutor
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5 Messages
9 years ago
Try this Lew
http://community.arubanetworks.com/aruba/attachments/aruba/unified-wired-wireless-access/26009/1/Motorola%20NVG589%20VDSL2%20Gateway.pdf
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