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Contributor

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2 Messages

Fri, Dec 28, 2018 6:21 PM

Receive busy signal everytime I try to call my daughter

Why would I receive a busy signal every time I try to call my daughter? She has verified that my number is not blocked. I am able to make phone calls to all other numbers and she seems to be receiving phone calls from all other numbers just fine. My number is showing up in her ATT call protect log but it does not alert her that she is receiving the call and it is not listed as a flagged or blocked number. She has even deleted the ATT Call Protect service all together and I still am not able to get through.

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ATTHelp

New Member

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120.6K Messages

a year ago

Hello @tonimariem

Thanks for the post.

AT&T Mobile Security & Call Protect Plus provides Custom Call Controls that allows her to block, send your call straight to voicemail, and more.

Reinstall AT&T Call Protect app on her device to confirm your number is showing up in the Personal Block List by viewing the list of calls blocked by AT&T Call Protect within the AT&T Call Protect app. You can change the settings from the Call Log to enable your calls to ring through.

We hope this helps!

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

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7.1K Messages

a year ago

Could possibly be a routing problem.  Try calling another number in her same exchange, same area code and prefix. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

Every ATT number I call is busy... What is the issue here?

spoom2

ACE - Master

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7.1K Messages

report it to your service provider.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.