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mamatrish's profile

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Mon, May 16, 2016 6:12 PM

Porting Time Warner Phone lines to AT&T

I have been working on porting my old time warner numbers over to my new At&T temporary lines for 5 days now. On Friday I finally spoke to a local rep from SD, stating he could see where they were getting it wrong. The reps, kept saying the old numbers were NOT active, but than this new guy said - it's because they were at another address than where I am at now and that he "fixed" it. These are my work phone numbers so I must be able to get them, AT&T reassured my husband before we switched that it could just be "ported" over. I now have two open accounts, one with AT&T and Time Warner i'm paying because i have to keep the number active until the porting is DONE. It is still not working and I have been on phone again this morning for an hour, just for the guy to put me on hold again and than i got disconnected. What is going on? am i missing something??? 

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Hello @mamatrish,

We are sorry for the issues you are having porting your numbers. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, 9 digit U-verse account number, phone number, and the best time to reach you.

We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

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