Tutor
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4 Messages
Phone service disconnected by mistake/can't get anyone to re-connect
About 2 weeks ago my wife asked AT&T to disconnect our DSL internet service at one of our houses and to connect the internet service at a second house that we own.
AT&T disconnected the internet service AND the phone service to the first house. So far we have not been able to get phone service back. We went to a local AT&T branch and they told us that their computer showed that we still had phone service at the first house.
We have called customer service numbers every day since then. We get different people each time and they tell us that; 1: there is no work order for this job, 2: call another number, 3: the phone service should not have been disconnected in the first place (Duh), 4: they had to disconnect the phone service because the DSL is connected to the phone number, etc.
It would be nice to be able to speak with someone at AT&T that can actually get this problem solved before we have to go to another provider.
mibrnsurg
Expert
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20.4K Messages
9 years ago
@redbelly Contact ATT Uverse Care on the link in my signature.
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse DSL service mixup problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
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redbelly
Tutor
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4 Messages
9 years ago
Thanks for the advice Chris. Will do what you suggest today.
B.
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