Phone portal not working

Hi @Ropbert!

Thank you for reaching out to us here. we'd love to help! Are you using a Digital home phone or the traditional hone phone? Were you able to access the Phone portal before now? 

To get started, we suggest that you view this Support Article to get details on features in the Phone Portal and how to access the portal features.

Let us know if this helps!

Yetty, AT&T Community Specialist

This issue has been resolved below is a sequence of events

Monday put in our order to add phone to my existing U-verse package I was told the order would be completed by 9 p.m. Thursday

Friday morning the order had still not been completed or activated and I still could not access my phone features on my online U-verse account.Called AT&T customer service who checked and saw that the order was still not completed. She contacted technical support and after a few hours they told me that it had to be turned over to a specialist to find out why the order was not completed in the system She also said that would take three to four hours to complete it. Friday morning checked and Order still had not been completed called customer service again. Put me through the same routine that I had gone through on Friday and sent me from one Department to another they finally got hold of a specialist. They told me that it would be fixed in three or four hours. Saturday morning checked and the order was completed and was able to access my online portal Phone features, but was unable to successfully put to work my Call forwarding features. Worked a couple hours with customer service and technical support, I was assured that the issue would be settled by end of day. Sunday the issues had still not been resolved. Sunday morning called again, and once again went through the same thing of being passed from one Department to another. I finally gave up. I told them that I was a Bellsouth retiree and that I would escalate it Monday morning. Monday morning I called to escalate it, they had already noted on my complaint that I was escalating so there was somebody waiting for my call. Said it may take a while to resolve the issue but that it would be resolved, and they would call me back. Monday evening I still had not received the call. Being a retired BellSouth employee, I knew something about how things work. So I started looking for a solution myself. Realized that my voicemail feature  was not working, would be sent to a recording saying that the line had to be activated, then when trying to activate it said that it was already activated. I was able to change or update all the other U-verse Phone features. I decided to remove and set up my voicemail again And bingo everything worked just fine.