Not Receiving Calls & The Do Not Disturb Feature - Digital Phone
Digital Phone - Do Not Disturb Call Feature
We understand that some of our members are not receiving phone calls. This could be related to a feature known as Do Not Disturb. This feature prevents all incoming calls from ringing through, giving callers a busy signal. In some instances, this feature is turned on inadvertently.
You have two options to setup this feature:
Using Your Home Phone
To turn on the Feature Dial: *78#
To turn off the feature: Dial 79#
On The Via The Customer Portal
1. Go to the Online Portal.
2. Scroll down until you see Featured Controls.
3. Click on Do Not Disturb.
4. Select On to enable the feature, Off to disable the feature.
5. Select Save.
-ChrisZ, AT&T Community Specialist