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maxplanar's profile

5 Messages

Monday, September 18th, 2023 11:49 PM

Closed

New phone & internet customer. Absolutely cannot find ANY way to set up the Call Protect feature for phone?

I've had AT&T cell phones for ever, just added Fiber, phone and DirectTV.   The AT&T website is so incredibly janky, and it's completely impossible to find out how to activate Call Protect to stop spam calls on the 'landline' (I know it's VOIP).   The web pages that describe how to set it up describe menu items that simply aren't there, can't be accessed, and are completely unavailable to me.

What to do?

Community Support

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232.4K Messages

8 months ago

Hello, we understand the importance of having fully functioning application and want to help you.

 

Please visit the following link to get clarity on this situation: Get the AT&T ActiveArmor Mobile Security App - AT&T Wireless Customer Support (att.com).

 

Let us know if this helped.

 

Thank you visiting AT&T Community Forums!

Ken, AT&T Community Specialist.

 

5 Messages

8 months ago

That is for the mobile solution.  I am looking to enable to Call Protect feature on a VOIP Phone+Internet service.

Community Support

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232.4K Messages

8 months ago

Hi @maxplanar,

 

Thank you for contacting us on AT&T Community Forums! We hear you, we'll happily guide you get the required assistance to set up the call protect feature on a VoIP Phone and Internet service.

 

We recommend you to please go through this article for setting up digital phone call protect.


Let us know if this helps! 

 

Happy to Assist!

Jennifer, AT&T Community Forum Specialist.

 

5 Messages

8 months ago

This article is precisely the problem.   In the article, it says:

  1. Go to your myAT&T account overview.
  2. Scroll to My services and choose Check or manage voicemail on the My Home Phone card.

There is no 'My Services' menu item, nor is there any 'Check or manage voicemail' - and my account overview page has no 'card' of any sort that is titled 'My Home Phone'.   None of the instructions are applicable, in any way, to the reality of your website.

Community Support

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232.4K Messages

8 months ago

Hi again @maxplanar,

 

We got you, let's get this sorted out as soon as possible. 

 

We recommend  you to opt-in & activate your home-phone via myAT&T or myAT&T app. We also have a dedicated team who can help you in setting up call protect feature on a VOIP Phone and Internet service you can contact them via 844.886.4258.

 

You can also visit this page via http://sm.att.com/a3a3bbb5 where we have complete information about Home-Phone. 

 

Let us know if this helps! 

 

Happy to Assist!

Jennifer, AT&T Community Forum Specialist.

 

5 Messages

8 months ago

The VOIP phone is activated, has voicemail activated and is working just fine.   There are no settings available for my Home Phone in the myAT&T app on my iOS phone, nor on the website.   The web page you sent is the main AT&T page - there's nothing there other than basic service sales info?

The information that you are providing for your website and apps is totally incorrect, I'm sorry.   I'll have to use the old fashioned phone method.   Pretty rough entry to your service, I'm afriad.

(edited)

ACE - Expert

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27.9K Messages

8 months ago

Here’s the link I use to log into my account and manage my (digital) phone features.

ATT sign in

5 Messages

8 months ago

Thanks skeeterintexas - but that just brings me to the login page.   And when I log in, as I mentioned above, there are no settings showing as described on the website help pages.

2 Messages

7 months ago

Thank you for helping me!

4 Messages

3 months ago

Unbelievable. 5 months later. I just wasted hours and hours trying to do what AT&T has known is impossible. Apparently, they cancelled Digital Phone Call Protect but never deleted any of the links that say it exists and tell you how to activate it. I might expect this from some fly-by-night outfit, but AT&T??! I guess I'll have to downgrade my opinion of the company to perhaps being fly-by-night.

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