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6.7K Messages

Mon, Jul 10, 2017 3:49 PM

How do I setup voicemail for my land line home phone? How do I view online?

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How do I setup voicemail for my land line home phone? How do I view online?

 

This applies to AT&T local home phone service (Legacy Land line). Don't have traditional phone service?

From your phone

  1. Do one of the following:
    • Push *98 from your home phone.
    • Enter your home phone number or access number listed in your welcome letter.
  2. Choose a Personal Identification Number (PIN) between 6 and 10 digits long.
    • Enter your PIN followed by the # sign.
    • Re-enter your PIN followed by the # sign.
  3. Follow the instructions to set up your 8-digit authentication code. This code can be used if you forget your PIN or need to reset it.
  4. When prompted, say your name after the tone and press #.
    • If you're happy with the recording, press 1.
    • To record again, press 2.
  5. Follow the prompts to record a personal greeting or to use a pre-recorded system greeting. 


From a tablet or computer

Before you start, make sure you have your welcome letter. It contains your temporary email address and password.

  1. Go to www.um.att.com.
  2. Enter your temporary email address and temporary password, then select Log in.
    • Your temporary email address is your 10-digit phone number combined with @ um.att.com (example: 1234567890@um.att.com).
    • Your temporary password is listed in your Welcome Letter. If you don't have it, call 888.300.6500.
  3. Follow the prompts to set up your voicemail box.

 

Additional resources

 

Get the Voicemail Viewer app Enjoy a simplified message view from iPhone, Android, Windows 7 desktop, and Mac OSX dashboard. You can combine your wireless and home voicemail. This allows you to review all your messages at once, from the same mailbox.Reset the number of ringsTo reset the number of rings before UM voicemail answers, please call us at 800.288.2020.Troubleshooting problems Call AT&T Unified Messaging Customer Care at 888.300.6500, Monday through Friday 9 a.m. - 8 p.m. ET.

 

Have more questions about your voicemail service? Visit our support hub!

 

Have other questions or concerns? Go to att.com or search the forums using the search bar above. Your question may have already been answered!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Responses

Community Support

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6.7K Messages

3 years ago

Thanks for visiting the 'How to set up your voicemail box and greeting' support page. Be sure to let us know any feedback and thank you for being the best part of our community.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I got a new AT&T house phone but instead of the new announcement that I put in their the old one keeps coming up and when someone leaves a message I don't see the message on my phone my phone is blank
spoom2

ACE - Master

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7.1K Messages

Probably because you have phone company voicemail as well as your phones answering system. This is a 3 year old topic and was intended to instruct people how to use phone company voicemail

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Yes I finally call my cable provider and found Out That I had to go to their voicemail and in setting this through their voicemail changed the number of rings, Its stead of 4 rings I made it 6 rings