For the latest on our response to Coronavirus (COVID-19), click here.
How come I can't receive collect calls from AT&T , when I could before I left (TIME WARNER CABLE
I have been an AT&T customer for over 2.5 yrs. My son went to JAIL today (01-07-16) for me to find out "I COULDN'T ACCEPT COLLECT CALLS"!!!!!!!!!!!! The reason I know this is he called my husband & I "COLLECT" ON OUR CELL PHONE from AT&T! at the beginning of the call the recording ask us,"WILL YOU ACCEPT A COLLECT CALL FROM THE LOUISVILLE CORRECTIONAL FACILITY, for $9.99 FOR 10 MINUTES, AND TAXES & SURCHARGES WHERE THEY MAY APPLY!" After we call U-VERSE VOICE, and complain about the problem with our phone we then, couldn't take a collect call on our CELL PHONES; WE NOW HAVE TO CALL THE CORRECTIONAL FACILITY & PAY MONEY UP FRONT ON A PREPAID ACCOUNT!!!!!!!!!!!!!!!!!!!! This service could take up to 24 hrs to clear from our debit account! Why were we not told this up front we we purchased AT&T services!!!!!!! I mean after all THEY ARE A TELEPHONE COMPANY, AREN'T THEY???????? Collect Calls have been around since the" Begining of Telephone Service" HAVEN'T THEY?????????? AFTER ALL THE JAIL IS ONLY 10 MINUTES DOWNTOWN FROM MY HOME! I have 6 Cell Phone,U-Verse,BY-BY $700.00 A MONTH ON ALL YOUR SERVICES; HELLO AGAIN,OLD FRIEND "TIME WARNER CABLE";I need a REAL company that can handle EVEN THE MOST BASIC SERVICES!! Did you AT&T CUSTOMERS KNOW THIS!!!!My son will be out before we can put money on the phone account!!! I'M SO MAD I COULD SPIT NAILS, THEY DIDN'T ASK TO PUT A BLOCK ON MY PHONELINE I HAD BEFORE THEY WERE EVEN THOUGHT OF USING!!!!! OH,BY THE WAY MY UNCLE LIVES THE NEXT BLOCK OVER AND ONLY HAS AT&T LANDLINE SERVICE & CAN ACCEPT COLLECT CALLS; IS THIS NOT A DOUBLE STANDARD!!CONTACT ME
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]