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New Member

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5 Messages

Sun, Feb 7, 2021 4:28 PM

How can I stop robocalls to my parents phone?

My elderly parents do not have and cannot afford caller id. They are getting >25 calls from “Amazon “ customer service. They don’t have internet or Amazon. How can we stop this?

Accepted Solution

Official Solution

Juniper

ACE - Expert

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30.5K Messages

2 years ago

If legitimate calls, they tell the caller to please add them to their do not call list. You could assist them by registering their number with the national do not call registry. Though keep in mind they have the disclosure it can take up to 30 days for the bulk of calls to stop as that update goes out nationwide to businesses to update their outbound calls.

Could also double check about the actual cost of Caller ID since it has been a standard service for many phone companies. Just to be sure they aren't paying the same or more for a grandfathered phone plan without the feature.

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

What do you mean by “can not afford caller id”? They must be on an old plan because it doesn’t cost extra on my plan. Perhaps they should review their plan, it may be possible to get caller id without paying more. Regardless, perhaps the question should be how can they afford not to have it. Most calls, especially to seniors, are telemarketers or scammers. There really is no way to stop the calls. The best defense is only answer calls from numbers you recognize and that obviously requires caller id.

New Member

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5 Messages

2 years ago

Thank you. I will check on their plan. Because I can’t see the calls I can’t report them to FEC. But when I check on plan I will ask if they can give me the number. MB I will pay for caller ID long enough to block calls. 

New Member

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5 Messages

2 years ago

My mom is 96. Her body is failing but her mind is sharp. Telling her that she can’t afford not to have something that she clearly doesn’t want is a nonstarter.  But thank you I will look into her plan. But for health reasons I need to block those calls. She has to struggle to answer them. 

Juniper

ACE - Expert

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30.5K Messages

2 years ago

Unfortunately there isn't a true answer to exactly how she wants it. The national do not call registry can reduce calls, but not fully stop them. Caller ID in this day and age is considered an integral part of phone service exactly for situations like this. That is why phone companies usually have it in their base service instead of being an optional add-on like it was in the early days.

Certainly it is her choice whether she has it or not. But for what she wants to do, regardless of if it costs or not, it is the option. Hopefully she just has an outdated plan and can update it with no increase in cost. If not, then I respect if she doesn't see any cost difference worth the value of Caller ID.

New Member

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5 Messages

2 years ago

Thank you Juniper. Well said. I probably will not have to adjust her plan. But she originally didn't want the new wireless phones or flat screen tv's I put in. But she uses both.

New Member

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5 Messages

2 years ago

Thank you. I will visit with AT&T.

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

FWIW, I do not have Caller ID on my plan.  Last time I checked, it would have added $5/month to my (then) $24/month bill.  Now my bill is twice that.

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